Privacy policy

1. Introduction

Welcome to Calliva ("Company", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, dashboard, and calling services (collectively, the "Service").

By using Calliva, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

2. Information we collect

2.1 Information you provide

• Account information: name, email address, password (hashed), Google account identifier (when you sign in with Google), and profile avatar (if provided).
• Billing & wallet information: wallet balance, transaction history (such as top-ups and call charges), and payment processor identifiers like Stripe customer IDs. We do not store full payment card numbers on our servers.
• Communications: support requests, feedback, and other messages you send to us.

2.2 Information collected automatically

• Usage & device information: IP address, browser type and version, operating system, referring URLs, pages viewed, time spent, and actions taken in the app.
• Call-related information: dialed phone numbers, call start and end times, call duration, call status (for example, connected, failed, completed), and approximate call cost. We do not record or store call audio unless explicitly stated and consented to in a separate feature or agreement.

2.3 Information from third parties (Google)

When you choose "Login with Google", we receive information from Google such as your Google account ID, name, email address, and profile picture. This information is used solely for authentication, account creation, and improving your experience in the Service.

3. How we use your information

We use your information to:

• Create and manage your Calliva account
• Authenticate you and provide secure access (including Google Login)
• Enable you to place and manage calls through our telephony providers
• Calculate call costs and manage your wallet balance
• Send transactional communications, such as payment receipts and account updates
• Provide customer support and respond to your requests
• Monitor and improve the performance, reliability, and security of the Service
• Analyze usage patterns to improve features and user experience
• Comply with legal obligations and enforce our Terms of Service

4. Legal bases (EEA/UK users)

If you are located in the EEA or UK, we process your personal data under one or more of the following legal bases:

• Performance of a contract (to provide the Service you requested)
• Legitimate interests (to operate, improve, and secure the Service)
• Consent (for certain optional features, such as marketing emails)
• Compliance with legal obligations

5. How we share your information

We may share your information with:

• Service providers: telephony providers, payment processors, analytics, hosting, and other vendors who process data on our behalf.
• Legal and safety: to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Calliva, our users, or the public.

We do not sell your personal information. We may share aggregated or anonymized information that does not reasonably identify you.

6. Data retention

We retain your information for as long as your account is active, as long as necessary to provide the Service, or as required by law (for example, for tax, accounting, or regulatory purposes). We may anonymize or aggregate data so it no longer identifies you, and use that information for analytics and business purposes.

7. Your rights and choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal obligations
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [your contact email]. We may need to verify your identity before fulfilling your request.

8. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and measure performance and usage. You can control cookies through your browser settings, but disabling cookies may affect your ability to use some parts of the Service.

9. International data transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. We take reasonable measures to protect your data in accordance with this Privacy Policy and applicable laws.

10. Security

We use reasonable technical and organizational measures to protect your data, including encrypted connections, password hashing, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's privacy

The Service is not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect personal data from them. If you believe we have collected such data, please contact us so we can delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. Continued use of the Service after changes become effective constitutes your acceptance of the updated policy.

13. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at [your contact email].